Plugin to set the deadline for tickets

elperico8 · 2009-08-22 19:03:28

Hello, I'm new in this forum, and I don't understand a word of French. I'm from Argentina but my english is quite good.

I implemented GLPI at work some time ago. Now, we want to change the way we are using it. I want to know if there is a way of giving a deadline for each ticket we add.

For example, we want, appart from writing all the fields we usually write when we add a ticket, to write a deadline for that ticket. So, if you write "25/Aug/2009" as the deadline, then on 26/Aug/2009, you have that ticket overdue. It would be very usefull if GLPI can notify, in any way, that you have overdue tickets.

Does someone know if there is a plugin that can help me? Or is there a way of ussing GLPI that can be usefull for me?

Thanks!

ddurieux · 2009-08-22 19:33:05

It's on roadmap for next version of GLPI

https://forge.indepnet.net/projects/roadmap/glpi

Last edited by ddurieux (2009-08-22 19:33:38)

elperico8 · 2009-08-24 17:56:54

Hi, ddurieux. Thanks for your answer.

One more thing, I checked on roadmap but couldn't find where's the feature I'm needing. What's the # / name of the feature?

Do you know in what version is this feature going to be added? And when is it going to be ready?

Thanks!

ddurieux · 2009-08-24 17:59:24

0.80 and when it's finish

Last edited by ddurieux (2009-08-24 17:59:36)

remi · 2009-08-24 18:01:37

> when it's finish

I prefer to say
- when code is finished
- when beta-test is ok
- when documentation is updated

+

Forum GLPI-Project

Announcement

#1 2009-08-22 19:03:28

Plugin to set the deadline for tickets

#2 2009-08-22 19:33:05

Re: Plugin to set the deadline for tickets

#3 2009-08-24 17:56:54

Re: Plugin to set the deadline for tickets

#4 2009-08-24 17:59:24

Re: Plugin to set the deadline for tickets

#5 2009-08-24 18:01:37

Re: Plugin to set the deadline for tickets

Board footer