Forum GLPI-Project

eduardok

Member

From: Santa Maria - RS - Brazil

Registered: 2009-04-10

Posts: 2

Website

Who should be able to close a ticket

Guys, first of all thanks for your great software! As soon as I'm done with university (this semester) I'll try to contribute with code too

I'm here to suggest/ask that the user who opened the ticket should be the one who closes it. The idea would be like this:
New (client creates)
Processing (I work on it)
Processed (I say it's done)
Closed (client says: "yes, it really works!") or Unsolved (clients says: "nope, needs more work").

Or, a client should be able to Reopen a ticket that's already closed (for when I close and it wasn't really working).

This problem just happened to me. I thought the problem was solved, I closed the ticket, but now the client says it is not ok. She had to e-mail me to say that, because she was not able to reopen the ticket (change back from Closed to Processing - Assigned). And once it was reopened she would be able to add the follow-up with more details.

Best regards,

Eduardo Bacchi Kienetz
Santa Maria - RS - Brazil

jmoreno

Member

Registered: 2008-02-22

Posts: 30

Re: Who should be able to close a ticket

Hi to All,

I need the same functionality.

Any suggestions from our admins?

Cheers,

Last edited by jmoreno (2009-04-13 20:16:55)

snowman386

Member

Registered: 2006-07-28

Posts: 88

Re: Who should be able to close a ticket

add another vote for users being able to reopen their tickets.

Plight

Member

Registered: 2008-12-08

Posts: 188

Re: Who should be able to close a ticket

This is being looked into per Remi:

http://www.glpi-project.org/forum/viewt … p?id=14529

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GLPI .72
Current plugins - massocsimport

CentOS 5.3