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#1 2009-03-23 18:01:30
- steffoo
- Member
- Registered: 2009-03-23
- Posts: 4
Ajout de suivi
Bonjour,
Nous etions sur GLPI sur un windows et suite à un crash nous avons basculé sur un linux.
On a restauré les données, et tout semblais fonctionner normalement...
Mais non. Nous ne pouvons plus ajouter de nouveau suivi à un ticket ouvert, l'onglet est grisé.
Quelqu'un aurait une idée sur le problème?
Stef
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#2 2009-03-23 19:31:03
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ajout de suivi
problème de droit ? des infos en mode debug ?
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#3 2009-03-24 10:21:10
- steffoo
- Member
- Registered: 2009-03-23
- Posts: 4
Re: Ajout de suivi
Je n'ai pas d'erreur en mode debug. Un problème de droit me semble être le plus probable, mais quel fichier est fichier est acceder pendant la manipulation?
Stef
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#4 2009-03-24 15:08:41
- steffoo
- Member
- Registered: 2009-03-23
- Posts: 4
Re: Ajout de suivi
Je n'avais pas bien saisi à quoi correspondait le mode debug...
Voici ce qu'il me retourne:
Je n'avais pas bien saisi à quoi correspondait le mode debug...
Voici ce qu'il me retourne:
SESSION VARIABLE
KEY => VALUE
glpi_currenttime => 2009-03-24 14:06:50
glpiID => 8
glpiname => Stephane
glpirealname => Stephane
glpifirstname => Stephane
glpilanguage => fr_FR
glpidefault_entity => 0
glpitracking_order => 0
glpiauthorisation => 1
glpiextauth => 0
glpiauth_method => 1
glpisearchcount =>
glpisearchcount2 =>
glpiroot =>
glpilist_limit => 15
glpicrontimer => 1237899982
glpi_plugin_checklist_installed => 1
glpi_plugin_generateInventoryNumber_installed => 1
glpi_plugin_activity_installed => 1
glpiplugin_room_installed => 1
glpiprofiles => KEY => VALUE
4 => KEY => VALUE
ID => 4
name => super-admin
interface => central
is_default => 0
computer => w
monitor => w
software => w
networking => w
printer => w
peripheral => w
cartridge => w
consumable => w
phone => w
notes => w
contact_enterprise => w
document => w
contract_infocom => w
knowbase => w
faq => w
reservation_helpdesk => 1
reservation_central => w
reports => r
ocsng => w
view_ocsng => r
sync_ocsng => w
dropdown => w
entity_dropdown => w
device => w
typedoc => w
link => w
config => w
rule_tracking => w
rule_ocs => w
rule_ldap => w
rule_softwarecategories => w
search_config => w
search_config_global => w
check_update => r
profile => w
user => w
user_auth_method => w
group => w
entity => w
transfer => w
logs => r
reminder_public => w
bookmark_public => w
backup => w
create_ticket => 1
delete_ticket => 1
comment_ticket => 1
comment_all_ticket => 1
update_ticket => 1
own_ticket => 1
steal_ticket => 1
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 1
observe_ticket => 1
update_followups => 1
show_planning => 1
show_group_planning => 1
show_all_planning => 1
statistic => 1
password_update => 1
helpdesk_hardware => 3
helpdesk_hardware_type => 8388674
show_group_ticket => 0
show_group_hardware => 0
rule_dictionnary_software => w
rule_dictionnary_dropdown => w
entities => KEY => VALUE
48 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 0
5 => KEY => VALUE
ID => 5
name => Technicien
interface => central
is_default => 1
computer =>
monitor =>
software =>
networking =>
printer =>
peripheral =>
cartridge =>
consumable =>
phone =>
notes =>
contact_enterprise => r
document =>
contract_infocom =>
knowbase =>
faq =>
reservation_helpdesk => 0
reservation_central =>
reports =>
ocsng =>
view_ocsng =>
sync_ocsng =>
dropdown =>
entity_dropdown =>
device =>
typedoc =>
link =>
config =>
rule_tracking =>
rule_ocs =>
rule_ldap =>
rule_softwarecategories =>
search_config =>
search_config_global =>
check_update =>
profile =>
user =>
user_auth_method =>
group =>
entity =>
transfer =>
logs =>
reminder_public =>
bookmark_public =>
backup =>
create_ticket => 1
delete_ticket => 0
comment_ticket => 1
comment_all_ticket => 1
update_ticket => 0
own_ticket => 0
steal_ticket => 0
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 0
observe_ticket => 1
update_followups => 0
show_planning => 0
show_group_planning => 0
show_all_planning => 0
statistic => 0
password_update => 0
helpdesk_hardware => 3
helpdesk_hardware_type => 0
show_group_ticket => 1
show_group_hardware => 1
rule_dictionnary_software =>
rule_dictionnary_dropdown =>
entities => KEY => VALUE
84 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 0
glpiactiveprofile => KEY => VALUE
ID => 4
name => super-admin
interface => central
is_default => 0
computer => w
monitor => w
software => w
networking => w
printer => w
peripheral => w
cartridge => w
consumable => w
phone => w
notes => w
contact_enterprise => w
document => w
contract_infocom => w
knowbase => w
faq => w
reservation_helpdesk => 1
reservation_central => w
reports => r
ocsng => w
view_ocsng => r
sync_ocsng => w
dropdown => w
entity_dropdown => w
device => w
typedoc => w
link => w
config => w
rule_tracking => w
rule_ocs => w
rule_ldap => w
rule_softwarecategories => w
search_config => w
search_config_global => w
check_update => r
profile => w
user => w
user_auth_method => w
group => w
entity => w
transfer => w
logs => r
reminder_public => w
bookmark_public => w
backup => w
create_ticket => 1
delete_ticket => 1
comment_ticket => 1
comment_all_ticket => 1
update_ticket => 1
own_ticket => 1
steal_ticket => 1
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 1
observe_ticket => 1
update_followups => 1
show_planning => 1
show_group_planning => 1
show_all_planning => 1
statistic => 1
password_update => 1
helpdesk_hardware => 3
helpdesk_hardware_type => 8388674
show_group_ticket => 0
show_group_hardware => 0
rule_dictionnary_software => w
rule_dictionnary_dropdown => w
entities => KEY => VALUE
48 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 0
glpi_entities_tree => KEY => VALUE
0 => KEY => VALUE
0 => KEY => VALUE
tree =>
name => Entité Racine
glpiactiveentities => KEY => VALUE
0 => 0
glpi_entities_ancestors => KEY => VALUE
0 =>
glpiactive_entity => 0
glpiactive_entity_name => Entité Racine (arborescence)
glpiactive_entity_shortname => Entité Racine (arborescence)
glpishowallentities => 1
glpigroups => KEY => VALUE
0 => 1
glpi_plugins => KEY => VALUE
0 => checklist
1 => generateInventoryNumber
2 => activity
3 => room
MESSAGE_AFTER_REDIRECT =>
glpi_multientitiesmode => 0
glpi_viewcentral => my
glpimassiveactionselected =>
glpi_plugin_checklist_profile => KEY => VALUE
ID => 4
name => super-admin
interface => checklist
is_default => 0
checklist => w
glpi_plugin_generateInventoryNumber_profile => KEY => VALUE
ID => 4
name => super-admin
interface => generateinventorynumber
is_default => 0
generate => w
generate_overwrite => w
glpi_plugin_activity_profile => KEY => VALUE
ID => 4
name => super-admin
interface => activity
is_default => 0
activity => w
statistics => r
all_users => 1
glpi_configgen => 1
glpi_onglet => 1
Last edited by steffoo (2009-03-24 15:09:57)
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#5 2009-03-24 15:52:59
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ajout de suivi
vos droits semblent correct pourtant.
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#6 2009-03-25 19:39:31
- steffoo
- Member
- Registered: 2009-03-23
- Posts: 4
Re: Ajout de suivi
personne n'a une idée d'ou cela peut venir ?
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#7 2009-03-30 12:56:59
- mid95
- Member
- Registered: 2009-03-17
- Posts: 52
Re: Ajout de suivi
j'ai le même problème ! ( je suis aussi passé d'une installation windows sur un linux)
J'ai vérifier les droits là je ne vois pas d'où cela pourrait venir...
GLPI 0.83.91 <> CentOS 5.9 <> ESX Server 4
Apache2 -- Php5 -- Mysql 5.1-- Phpmyadmin 3.1.2
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#8 2009-03-30 17:22:02
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ajout de suivi
comme indiqué sur le post de mid95 si c'était un problème de droit vous ne devriez pas voir l'onglet.
Videz le cache de votre navigateur pour voir.
Désactiver le cache de GLPI aussi.
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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