Forum GLPI-Project

sepafe

Member

Registered: 2008-11-12

Posts: 72

Helpdesk + group

Hi there.
We have 300 unique users and also each user are at one group only.
My question is:
Is possible that user group appear automatically when inserting a ticket?
How i can do that please.

We use glpi 0.71.3.
Thanks in advance.

Plight

Member

Registered: 2008-12-08

Posts: 188

Re: Helpdesk + group

Not currently. A user could be a member of more than one group and glpi would not know which group you want to default to.

This is something that I think would be sueful in the future though (default group setting)

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GLPI .72
Current plugins - massocsimport

CentOS 5.3

sepafe

Member

Registered: 2008-11-12

Posts: 72

Re: Helpdesk + group

Not currently. A user could be a member of more than one group and glpi would not know which group you want to default to.

This is something that I think would be sueful in the future though (default group setting)

Thanks very much.
I will try to surpass that.

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Helpdesk + group

hello
take a look at this patch I made for a customer (sorry it's in french)
https://www.08000linux.com/lstm/contrib … -post-only

it's not exaclty what you are looking for : in fact it adds automatically the group of the user when a post-only posts a ticket
you could adapt it for your needs

sepafe

Member

Registered: 2008-11-12

Posts: 72

Re: Helpdesk + group

hello
take a look at this patch I made for a customer (sorry it's in french)
https://www.08000linux.com/lstm/contrib … -post-only

it's not exaclty what you are looking for : in fact it adds automatically the group of the user when a post-only posts a ticket
you could adapt it for your needs

Thank you so much.
French is not a problem, i have oncles in Nantes (cholet) 
I think it is a great help.