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#1 2009-02-25 20:44:13
- pmd
- Member
- Registered: 2009-02-24
- Posts: 9
Business rules for tickets
Hello @ll!
Next thing that i want to ask is business rules for tickets.
EXAMPLE: I have "user" which is assign to group for ex "callers". User have the post-only profile (from default configuration). I made a rule, wich says "if Requested group is callers then Assigned to group (name of the group)" and... it doesn't work. Why, maybe I'm doing something wrong?
When it works: when "user" have a admin profile (from default config), when he use option Assistance -> Helpdesk and when he select his group and write new ticket. Why assignemt to group isn't default value, when user write a ticket?
What is the main function of group? Is it only to exchange information?
Last edited by pmd (2009-02-25 20:45:16)
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#2 2009-02-25 20:45:58
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
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Re: Business rules for tickets
Because defaut group is the group of the equipment (which is unique) not one of the groups of the user.
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#3 2009-02-25 20:58:37
- pmd
- Member
- Registered: 2009-02-24
- Posts: 9
Re: Business rules for tickets
Can you explain more? Where I can look for this?
(Sorry, I'm new in GLPI)
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#4 2009-02-26 17:03:16
- Plight
- Member
- Registered: 2008-12-08
- Posts: 188
Re: Business rules for tickets
A person can be a member of multiple groups, so glpi does not automatically assign one during ticket creation.
GLPI .72
Current plugins - massocsimport
CentOS 5.3
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