Forum GLPI-Project

fabry

Member

Registered: 2008-09-22

Posts: 7

E-mail notification doesn't work

Hi people,

I'm using GLPI, installed on a Debian distro, then installed GLPI by-hand and it works fine.

But, the e-mail notification, after the configuration of the smtp server (the test WORKS!) doesn't works.

I've tried different combination in Notification's options without results, setting the e-mail notification for reservations and new tickets, but any mail is sent.

I'm using GLPI 0.71.2, thank you in advance,

Fabrizio.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: E-mail notification doesn't work

Put GLPI in debug mode and have a look on your smtp server log

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

Thank you for the reply.

But I cannot access at the smtp server log.

Thank you in advance.

fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

I've tried also GLPI 0.68.2 version, and I've the same problem.

Any idea?
I've enabled all profiles to receive mail when a reservation is done (or a ticket is opened), but any mail sent.
The test, anyway works, tha mail is sent to the admin.

Thank you in advance,

Fabrizio.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: E-mail notification doesn't work

Put GLPI in debug mode and have a look on your smtp server log

---

JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

I've looked in the smtp server log, any request to send mail is present.
I think that the problem comes from GLPI, but the test works, this is a mystery!

Waiting you, thank you in advance,
Fabrizio.

fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

PS: with glpi in debug mode any exception is thrown when a reservation is done or a new ticket is opened.

fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

Oh man, was a terrible mystake.

The new version of GLIP (last stable) has a very very bad italian translation, I suggest to the devs that the first field's note is best in this way:

"Abilita la notifica tramite email"

instead of:

"Utilizza commenti via email"  --> This statement is VERY misleading.

It were more comprehensible in the old release "Utilizza la segnalazione via email".

Now all works fine, anyway thank you for the support.
Good work,
Fabrizio.

fabry

Member

Registered: 2008-09-22

Posts: 7

Re: E-mail notification doesn't work

Ps: Pebkac

Passero

Member

From: Rome

Registered: 2007-10-12

Posts: 22

Re: E-mail notification doesn't work

Oh man, was a terrible mystake.

The new version of GLIP (last stable) has a very very bad italian translation, I suggest to the devs that the first field's note is best in this way:

"Abilita la notifica tramite email"

instead of:

"Utilizza commenti via email"  --> This statement is VERY misleading.

It were more comprehensible in the old release "Utilizza la segnalazione via email".

Now all works fine, anyway thank you for the support.
Good work,
Fabrizio.

Hi,
translation correct to:

"Abilita notifica via email"

Thanks.
Passero

rbrady

Member

From: USA - Texas

Registered: 2009-03-20

Posts: 5

Re: E-mail notification doesn't work

Thank you for this post!..

I have spent more time than I want to admit over this same problem. The current notification option reads as follows: "Use Email Follow-ups"

This is a little mis-leading in English. I thought it was just for follow-up emails so I left it set to no. I couldn't get notifications to send when adding new tickets. I think the correct label should read: "Enable Email Notifications"

This would help English users to know that this allows all email notifications to be sent out.

Is there a way to help update the English translation of the software and the manual? I don't want to complain because I am glad to have a tool like this, but the English translation is severely lacking in several areas. If there was a place to make suggestions and/or changes to the English translation I might be willing to help out.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: E-mail notification doesn't work

Join the translators mailiing liist http://glpi-project.org/spip.php?article57

And ask for an access to the online tool for translation

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir