Forum GLPI-Project

sheila

Member

Registered: 2008-05-06

Posts: 3

Templates

Hi all
I`m a having a little trouble trying to create simple template for users to log their issues in helpdesk.I`d really appreciate any suggestions.

I`ve created users and maintained most of the drop-downs...i now want to set automatic assignment of jobs to certain technicians but I cant figure out how to do this and many more things.

Where can I get a detailed manual/turorial for GLPI?

7andY

Member

From: Gloucester, UK

Registered: 2008-03-20

Posts: 29

Re: Templates

I think you need to set up some Rules under Administration, then Business Rules for Tickets. I have one set up that directs any Ticket with a 'Catgoery' 'is' Purchasing' to be assigned to me.
The Rules take a little working out, but do seem very powerful...

Cheers,  Andy E.

sheila

Member

Registered: 2008-05-06

Posts: 3

Re: Templates

Thanks Andy E!!