Forum GLPI-Project

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Plugin installation Procedure problem

Hi everyone,

I have recently installed GLPI 0.70.2 (on Windows) and just trying to install some plugins, however I think I must have done something wrong as I don't seem to have the menu options that the Plugin installation Procedure says I should have

On http://glpi-project.org/wiki/doku.php?id=en:plugins it says "Select Setup and Plugins." but I don't have a Plugins option under Setup.  I've had a look through the menus and can't seem to find anything that looks like what I need.

I am the super-admin and under Setup I only have Dropdowns, Components, General, Notifications, Authentication, Mail Gateway, Document Type and External links... but not Plugins so I can't “Select a plugin to configure”

Has anyone else had this problem, and can you tell me how to resolve it?  Some of the plugins look like they add some nice features.

Thanks for your help.

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GLPI 0.78.1 ... but planning to upgrade soon!

augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Re: Plugin installation Procedure problem

You copy the plugins to /glpi/plugins ? After you disconnect from GLPI and connect again? The permissions on folder?

What's plugins you are use?

Thanks

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SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: Plugin installation Procedure problem

Yes, I copied the folders into the glpi/plugins and logged out of GLPI.  I'm running under windows at the moment and all users are set to have full permissions on the folders.

The plugins that I was trying to look at are "backups" and "orders".

PS I have just noticed that having gone back in to check the permissions, that they are marked 'read only' again... so I reset them, came out and went back in again and they are STILL read only.   I think that it must be a windows problem.  I hope that I can put it on Linux soon...

Last edited by chris g (2008-04-09 15:47:26)

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GLPI 0.78.1 ... but planning to upgrade soon!

augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Re: Plugin installation Procedure problem

Hi,
in Configuration > Geral, change the mode of GLPI work, for "Debug Mode", and past it here after

Thanks

Last edited by augusto.ferronato (2008-04-09 16:40:44)

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SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0

jasonlund

Member

Registered: 2008-04-09

Posts: 2

Re: Plugin installation Procedure problem

We are just seting up GLPI for the first time on a SUSE box with the same version of 70.2.  Just tried to install the Additional Reports plugin and are having the same exact issue.  I'm posting the debug info from our server:

SQL REQUEST : 1 Queries took 0s

N°    Queries    Time    Errors
1    SELECT * 
FROM glpi_dropdown_rubdocs 
WHERE ID <> '0' 
ORDER BY name    0.000     
POST VARIABLE

KEY    =>    VALUE
searchText    =>    *
value    =>    0
table    =>    glpi_dropdown_rubdocs
myname    =>    default_rubdoc_tracking
limit    =>    50
comments    =>    1
rand    =>    2123555467
entity_restrict    =>    -1
update_item    =>    
GET VARIABLE

SESSION VARIABLE

KEY    =>    VALUE
glpi_currenttime    =>    2008-04-09 14:52:06
glpiID    =>    9
glpiname    =>    jlund
glpirealname    =>    jlund
glpifirstname    =>    
glpilanguage    =>    en_GB
glpitracking_order    =>    0
glpiauthorisation    =>    1
glpiextauth    =>    1
glpisearchcount    =>    
glpisearchcount2    =>    
glpiroot    =>    /glpi
glpilist_limit    =>    15
glpicrontimer    =>    1207766924
glpiprofiles    =>    
KEY    =>    VALUE
1    =>    
KEY    =>    VALUE
ID    =>    1
name    =>    post-only
interface    =>    helpdesk
is_default    =>    1
faq    =>    r
reservation_helpdesk    =>    1
create_ticket    =>    1
comment_ticket    =>    1
observe_ticket    =>    1
password_update    =>    1
helpdesk_hardware    =>    1
helpdesk_hardware_type    =>    8388674
show_group_ticket    =>    0
show_group_hardware    =>    0
entities    =>    
KEY    =>    VALUE
13    =>    
KEY    =>    VALUE
ID    =>    0
name    =>    
completename    =>    
recursive    =>    0
4    =>    
KEY    =>    VALUE
ID    =>    4
name    =>    super-admin
interface    =>    central
is_default    =>    0
computer    =>    w
monitor    =>    w
software    =>    w
networking    =>    w
printer    =>    w
peripheral    =>    w
cartridge    =>    w
consumable    =>    w
phone    =>    w
notes    =>    w
contact_enterprise    =>    w
document    =>    w
contract_infocom    =>    w
knowbase    =>    w
faq    =>    w
reservation_helpdesk    =>    1
reservation_central    =>    w
reports    =>    r
ocsng    =>    w
view_ocsng    =>    r
sync_ocsng    =>    w
dropdown    =>    w
entity_dropdown    =>    w
device    =>    w
typedoc    =>    w
link    =>    w
config    =>    w
rule_tracking    =>    w
rule_ocs    =>    w
rule_ldap    =>    w
rule_softwarecategories    =>    w
search_config    =>    w
search_config_global    =>    w
check_update    =>    r
profile    =>    w
user    =>    w
group    =>    w
entity    =>    w
transfer    =>    w
logs    =>    r
reminder_public    =>    w
backup    =>    w
create_ticket    =>    1
delete_ticket    =>    1
comment_ticket    =>    1
comment_all_ticket    =>    1
update_ticket    =>    1
own_ticket    =>    1
steal_ticket    =>    1
assign_ticket    =>    1
show_all_ticket    =>    1
show_assign_ticket    =>    1
show_full_ticket    =>    1
observe_ticket    =>    1
update_followups    =>    1
show_planning    =>    1
show_all_planning    =>    1
statistic    =>    1
password_update    =>    1
helpdesk_hardware    =>    3
helpdesk_hardware_type    =>    8388674
show_group_ticket    =>    0
show_group_hardware    =>    0
entities    =>    
KEY    =>    VALUE
15    =>    
KEY    =>    VALUE
ID    =>    0
name    =>    
completename    =>    
recursive    =>    0
3    =>    
KEY    =>    VALUE
ID    =>    3
name    =>    admin
interface    =>    central
is_default    =>    0
computer    =>    w
monitor    =>    w
software    =>    w
networking    =>    w
printer    =>    w
peripheral    =>    w
cartridge    =>    w
consumable    =>    w
phone    =>    w
notes    =>    w
contact_enterprise    =>    w
document    =>    w
contract_infocom    =>    w
knowbase    =>    w
faq    =>    w
reservation_helpdesk    =>    1
reservation_central    =>    w
reports    =>    r
ocsng    =>    w
view_ocsng    =>    r
sync_ocsng    =>    w
dropdown    =>    w
entity_dropdown    =>    w
device    =>    w
typedoc    =>    w
link    =>    w
config    =>    
rule_tracking    =>    
rule_ocs    =>    
rule_ldap    =>    
rule_softwarecategories    =>    
search_config    =>    w
search_config_global    =>    w
check_update    =>    r
profile    =>    r
user    =>    w
group    =>    w
entity    =>    
transfer    =>    
logs    =>    
reminder_public    =>    
backup    =>    
create_ticket    =>    1
delete_ticket    =>    1
comment_ticket    =>    1
comment_all_ticket    =>    1
update_ticket    =>    1
own_ticket    =>    1
steal_ticket    =>    1
assign_ticket    =>    1
show_all_ticket    =>    1
show_assign_ticket    =>    1
show_full_ticket    =>    1
observe_ticket    =>    1
update_followups    =>    1
show_planning    =>    1
show_all_planning    =>    1
statistic    =>    1
password_update    =>    1
helpdesk_hardware    =>    3
helpdesk_hardware_type    =>    8388674
show_group_ticket    =>    0
show_group_hardware    =>    0
entities    =>    
KEY    =>    VALUE
16    =>    
KEY    =>    VALUE
ID    =>    0
name    =>    
completename    =>    
recursive    =>    0
glpiactiveprofile    =>    
KEY    =>    VALUE
ID    =>    4
name    =>    super-admin
interface    =>    central
is_default    =>    0
computer    =>    w
monitor    =>    w
software    =>    w
networking    =>    w
printer    =>    w
peripheral    =>    w
cartridge    =>    w
consumable    =>    w
phone    =>    w
notes    =>    w
contact_enterprise    =>    w
document    =>    w
contract_infocom    =>    w
knowbase    =>    w
faq    =>    w
reservation_helpdesk    =>    1
reservation_central    =>    w
reports    =>    r
ocsng    =>    w
view_ocsng    =>    r
sync_ocsng    =>    w
dropdown    =>    w
entity_dropdown    =>    w
device    =>    w
typedoc    =>    w
link    =>    w
config    =>    w
rule_tracking    =>    w
rule_ocs    =>    w
rule_ldap    =>    w
rule_softwarecategories    =>    w
search_config    =>    w
search_config_global    =>    w
check_update    =>    r
profile    =>    w
user    =>    w
group    =>    w
entity    =>    w
transfer    =>    w
logs    =>    r
reminder_public    =>    w
backup    =>    w
create_ticket    =>    1
delete_ticket    =>    1
comment_ticket    =>    1
comment_all_ticket    =>    1
update_ticket    =>    1
own_ticket    =>    1
steal_ticket    =>    1
assign_ticket    =>    1
show_all_ticket    =>    1
show_assign_ticket    =>    1
show_full_ticket    =>    1
observe_ticket    =>    1
update_followups    =>    1
show_planning    =>    1
show_all_planning    =>    1
statistic    =>    1
password_update    =>    1
helpdesk_hardware    =>    3
helpdesk_hardware_type    =>    8388674
show_group_ticket    =>    0
show_group_hardware    =>    0
entities    =>    
KEY    =>    VALUE
15    =>    
KEY    =>    VALUE
ID    =>    0
name    =>    
completename    =>    
recursive    =>    0
glpi_entities_tree    =>    
KEY    =>    VALUE
0    =>    
KEY    =>    VALUE
0    =>    
KEY    =>    VALUE
tree    =>    
name    =>    Root entity
glpiactiveentities    =>    
KEY    =>    VALUE
0    =>    0
glpi_entities_ancestors    =>    
glpiactive_entity    =>    0
glpiactive_entity_name    =>    Root entity (Show all)
glpishowallentities    =>    0
glpigroups    =>    
KEY    =>    VALUE
0    =>    5
glpi_plugins    =>    
MESSAGE_AFTER_REDIRECT    =>    
glpi_multientitiesmode    =>    1
glpi_viewcentral    =>    my
glpitest    =>    testcookie
glpi_configgen    =>    1

We are using root as our apache2 user. I have run chown and chmod to 755.

southcot

Member

From: Gloucester UK

Registered: 2007-05-03

Posts: 43

Website

Re: Plugin installation Procedure problem

Chris

What is the full path to the "backups" and "orders" plugins?

Also your are right Windows, does have a bug I know it is a shock!.. Folders most often appear read only when checking their properties, even if they aren't. Checking them in a command window using attrib does however confirm their real attributes.

Last edited by southcot (2008-04-10 09:07:26)

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Charlie - I'm in  love with GLPI

OS         : Windows 2003 Server
GLPI      : 0.70.2

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: Plugin installation Procedure problem

I have a confession to make

I have been really stupid

I didn't realise there were two installations on our servers and I was using the wrong one... I didn’t notice until I looked at the Debug mode and saw that I was looking in the wrong path because it was the different server.

I've got the correct server now and it seems to be working

Thanks augusto for your help.

Last edited by chris g (2008-04-10 14:46:31)

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GLPI 0.78.1 ... but planning to upgrade soon!

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Plugin installation Procedure problem

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Xavier Caillaud
Blog GLPI Infotel