Forum GLPI-Project

garnold

Member

Registered: 2007-01-31

Posts: 15

upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

Hello All,

I upgrade from .68.2 to .70.2 and everything seems to upgrade fine except when I use the Help Desk module.  If I have to manually enter a ticket I like to click on the Requester drop down to choose the end user that is requesting support for the ticket.  Since the upgrade only my user id shows up in the Requester drop down.  I use openldap for authenication and it is a flat ldap hierarchy were all user is under the dc=Users.   Any Ideas?  This might be  by design with the new update.  But, I still have end user who refuse to put the ticket in the glpi and rather grab me in the hall.  And right now I do not have any management support to force them to use glpi.

Thanks
-Glenn

Last edited by garnold (2008-03-27 15:58:22)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

Did you disable use ajax in configuration ?

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Apportez votre pierre au  projet GLPI   : Soutenir

garnold

Member

Registered: 2007-01-31

Posts: 15

Re: upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

No, Ajax is enabled on the Display Configuration page.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

disable it

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

garnold

Member

Registered: 2007-01-31

Posts: 15

Re: upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

Disabling Ajax fixed the problem.  What is the Ajax option used for in glpi?  I thought you would get better web page response on drop down menus with Ajax enable.  I guess that is not the case.  Thanks you for your help!

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: upgrade form .68.2 to .70.2 upgrad Help Desk choosing requestor

What is the Ajax option used for in glpi?  I thought you would get better web page response on drop down menus with Ajax enable.

Yes that the job.
Dropdown are only populated "on demand".

You have to enter a search criteria on the test input.

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