Forum GLPI-Project

Thomas1969

Member

Registered: 2023-04-09

Posts: 5

Receive e-mails is not working GLPI 10.0.18

Hello,

we updated out GLPI installation from 10.0.16 to 10.0.18. After that we can´t receive email from our inbox. The mailbox is on Microsoft O365. The diagnostic show no problems. If the inbox is empty everything is working but if only one email is in the inbox GLPI can`t receive the emails. White screen within the browser.

Hope somebody can help me.

Last edited by Thomas1969 (2025-02-18 16:16:01)

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,286

Website

Re: Receive e-mails is not working GLPI 10.0.18

Please check your GLPI logs. By default they are in the "files/_log" folder.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Thomas1969

Member

Registered: 2023-04-09

Posts: 5

Re: Receive e-mails is not working GLPI 10.0.18

Hello,

we found the problem. It was the plugin 'mailanalyzer', which hadn't been updated to the latest version. it seems that glpi 10.0.18 handles emails a little differently, which broke a mailanalyzer function, which therefore led to the mail receiver not working anymore. Updating the plugin to version 3.2.1 fixed the issue.

Thank you for your help!