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#1 2008-02-14 17:40:43

steffens
Member
From: Hamburg
Registered: 2008-01-17
Posts: 60

Problem with redirection to ticket while SSO is enabled!

Hello all,

another problem regarding ticket and notification for the requester to his created ticket when SSO is enabled using the following guide:

http://glpi-project.org/wiki/doku.php?id=fr:authautoad

When someone creates a ticket he gets a notification to it with the ID of the ticket, fine!

When he clicks on the link (with IE) in this notification mail (Outlook) he is always redirected to his main helpdesk page (autologin due to SSO), not to the ticket. Without SSO redirection is working, but he has to login.

Maybe someone has got a solution for this.

Many thanks in advance, Steffens.


OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG  : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication

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#2 2008-03-04 12:10:12

steffens
Member
From: Hamburg
Registered: 2008-01-17
Posts: 60

Re: Problem with redirection to ticket while SSO is enabled!

Any news to this. I don't want to push it up, but maybe i'm the only one with this problem and there is a misstake on my site.

Thanks for help.

Best regards, Steffens.


OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG  : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication

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#3 2008-03-04 21:25:32

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Problem with redirection to ticket while SSO is enabled!

I don't use this hack  so it's difficult to help you sorry.


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

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#4 2008-03-05 01:58:49

steffens
Member
From: Hamburg
Registered: 2008-01-17
Posts: 60

Re: Problem with redirection to ticket while SSO is enabled!

Will there be any better SSO solution in next release?


OS : Ubuntu 8.04.4 tls on VSphere server
OCS-NG  : OCS-NG 2.0 / UTF8
GLPI Productive : 0.80.2 with AD NTLMv1/2 SSO authentication

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#5 2008-03-05 21:05:35

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Problem with redirection to ticket while SSO is enabled!

Why not  If you code it or if you pay someone to do it wink


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

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