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#1 2024-08-05 20:47:24
- ymis98800
- Member
- Registered: 2024-04-02
- Posts: 10
Adding new follow up AND changing ticket details - At the same time
Hello,
I would like to make both actions at the same time.
As far as I can see, it is not possible as both forms are distinct.
Can someone confirm this behaviour can't be changed?
Regards
Note : I am using GLPI version 10.0.16
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#2 2024-08-06 02:56:41
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,809
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Re: Adding new follow up AND changing ticket details - At the same time
No, this is not possible.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#3 2024-08-07 06:04:52
- ymis98800
- Member
- Registered: 2024-04-02
- Posts: 10
Re: Adding new follow up AND changing ticket details - At the same time
Thanks for your reply.
I installed "Split Timeline Action Buttons" plugin to be able to answer and set the status at the same time (which is better than nothing).
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