Forum GLPI-Project

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Problem whit state

Hello, I have a problem when I change the status of the ticket, as an administrator I get the option to put "Reason" and postponed date, but I have created some profiles and that option does not appear, does anyone have an idea which part I should give permission for? Can I modify that with the states?

I leave a photo of what I'm talking about

Picture problem

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Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Problem whit state

This isn't a GLPI feature. It is probably from a plugin.
The native alternative to this is the Pending Reasons feature which can be used when adding a task or followup by clicking the pause icon inside the task/followup form.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Problem whit state

I still insist that it is a permissions issue in the support part and I don't know where it is, because there I tried to create a task and when I put it on hold the reason doesn't appear either, but if I am as administrator of the tool the option appears.

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Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS