Forum GLPI-Project

LuminousWings

Member

Registered: 2019-01-11

Posts: 25

Able to change ticket update mails format?

Hi Everyone,

Is it possible to change the formats of the glpi ticket update emails?
Specifically I would like to change the template of when a new ticket is created, when it's updated, etc...
I only found a way to change the format for all the ticket emails, but not for it's sub-categories so to speak.

Thanks!

SomeDude

Member

Registered: 2023-11-22

Posts: 62

Re: Able to change ticket update mails format?

Under Setup and Notifications you can create new Templates and under Notifications you can select the template for the notifications

LuminousWings

Member

Registered: 2019-01-11

Posts: 25

Re: Able to change ticket update mails format?

Under Setup and Notifications you can create new Templates and under Notifications you can select the template for the notifications

Thanks, I will have a look!