Forum GLPI-Project

gamtos

Member

Registered: 2024-06-19

Posts: 3

SOLVED: Change ticket title after submission

Hey everyone,

I'm a simple admin using the software and an issue we're facing at my company is the large amount of tickets where users haven't bothered writing a neat, descriptive title for their ticket.
As a result, it's hard to keep track of what issues are currently at play.

Every other service management tool I have ever used would give incident managers the option to edit a ticket's description and title, but here I'm struggling to find the option. I've browsed a similar topic on this forum but couldn't find a solution that worked for me.

Edit: Hover over the first post, three dots appear, click, edit. Thank you all so much!

Last edited by gamtos (2024-06-20 10:38:58)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,289

Re: SOLVED: Change ticket title after submission

depending on your profile you can edit title and description

check your profile and see if you are allowed to update ticket.

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

gamtos

Member

Registered: 2024-06-19

Posts: 3

Re: SOLVED: Change ticket title after submission

I'm on an admin profile and can't do it. My coworker has a super admin profile and couldn't do it either.

We're on GLPI 10.0.10

Last edited by gamtos (2024-06-20 09:38:37)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,289

Re: SOLVED: Change ticket title after submission

can you  see the 3 dots at the top right corner of the green box displaying title and description ?

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

gamtos

Member

Registered: 2024-06-19

Posts: 3

Re: SOLVED: Change ticket title after submission

We feel incredibly silly right now thank you so much!

Last edited by gamtos (2024-06-20 10:38:14)