Forum GLPI-Project

fcbeng74

Member

Registered: 2024-02-26

Posts: 3

Ticket "Actors" in GLPI

Hi there,

Do you know if there is a way to add a "Creator" in the GLPI actors specified in a ticket (Requester, observer, Assigned-to) ?

I'm asking because a colleague is creating many tickets on behalf of others (set as Requesters after tickets creation) and would like to keep receiving follow-ups despite removing himself as requester.

The creator role would allow me to update my notification templates in order to do that

Thanks

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,418

Website

Re: Ticket "Actors" in GLPI

Simply add "Writer" as a recipient on the relevant notifications in Setup > Notifications > Notifications.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

fcbeng74

Member

Registered: 2024-02-26

Posts: 3

Re: Ticket "Actors" in GLPI

Now I look like an idiot

Thanks !