Forum GLPI-Project

lones

Member

From: Istanbul

Registered: 2023-05-08

Posts: 20

Answer To A Problem Creates Ticket

Currently I use glpi 10.0.10
and when someone returns an answer to a problem
it creates new ticket.
Instead of creating new ticket how can I make it like an answer is given to problem?

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As long as you don't stop, it doesn't matter how slow you go

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,811

Website

Re: Answer To A Problem Creates Ticket

There is no support for responding to notifications about Changes or Problems to add followups. In fact, there shouldn't be any indication in the notification email that you could respond. If you see the line that says "To answer by email, write above this line", it is a bug I think.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
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Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.