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Download last stable version of GLPI - What can you do for GLPI ? : Contribute
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#1 2024-01-31 14:35:21
- yuki555
- Member
- Registered: 2023-02-15
- Posts: 16
Time to resolve (TTR)
Hello.
I have GLPI 10.0.2 version.
I have 1 question about TTR change: recently I changed SLA values. Will it affect Time to resolve values for already existing tickets (that were created before SLA change)?
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#2 2024-01-31 16:37:28
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,809
- Website
Re: Time to resolve (TTR)
Probably. It would probably be best to create new SLA/OLAs instead of changing existing ones.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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