Simple problem - auto assign location to ticket

dginfoprojekt · 2023-12-21 10:55:04

Good morning,
I would like to make a fairly simple rule, I am using the latest GLPI, community edition. I have users with locations and categories set. I would like it to set the same location for the ticket in the e-mail coming from this user based on their location/category (which are the same). At the moment, all tickets created via email are set to undefined locations. ( ---- )
I will be grateful for your help!
Happy Christmas!

zekaleka · 2023-12-21 14:55:31

create rule whatever expression you want: /front/rulemailcollector.php

dginfoprojekt · 2023-12-22 09:11:38

But i dont see in actions any way to modify tickets location
All i see is Unit or Reject Email (6 options total in Actions).

cconard96 · 2023-12-22 15:21:00

Mail collector rules are only for entity assignments and optionally rejecting imported emails. After that, the regular Business Rules for Tickets apply.

Rule: Ticket Location From User
Criteria:
1. Location > does not exist
2. Requester location > exists
Actions:
1. Location > copy from user

If you want it to only apply to imported email tickets, add the criteria "Mails receiver is X" (for a specific receiver) or "Mails receiver exists" (for any collector).

dginfoprojekt · 2023-12-27 09:39:35

It works!
Thanks cconard96!

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#1 2023-12-21 10:55:04

Simple problem - auto assign location to ticket

#2 2023-12-21 14:55:31

Re: Simple problem - auto assign location to ticket

#3 2023-12-22 09:11:38

Re: Simple problem - auto assign location to ticket

#4 2023-12-22 15:21:00

Re: Simple problem - auto assign location to ticket

#5 2023-12-27 09:39:35

Re: Simple problem - auto assign location to ticket

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