Forum GLPI-Project

gmarchart

Member

Registered: 2022-03-17

Posts: 1

adding of Asset Item to new created Ticket not working with API/Rule

Hello,
i use glpi 9.5.6 and would like to add an Asset Item to a Ticket either with API on Ticket creation or with a Business Rule.

I search for a way to do that with PHP and API - but did not found a solution.

I checked Business Rules for Tickets - but that is not working. i used RULE -> Logical operator (and) and (or) / use rule for "add/update", Active "yes" - CRITERIA -> Criteria-Description and regular expression matches - my expression was /(csctest123)/  - ACTIONS - Associated elements and Assign: equipment by name + domain  and #0

If i do a test with field which pop up "Description" - fill in csctest123 then the regular expression works - i got for 0 - csctest123 - thats ok.

But then when i create a new Ticket with Description "csctest123" then nothing happens.... no item added to the ticket (csctest123 IS already available in Assets/Computers).

any ideas what can be wrong ? in log files there is no hint which shows me what is going wrong ...

Thanks for support,

BR

Guenther

Joakim.Ahner

Member

Registered: 2023-09-22

Posts: 1

Re: adding of Asset Item to new created Ticket not working with API/Rule

Any response. I have the same problem!

Best regards
Joakim