Forum GLPI-Project

pericles.prandina

Member

Registered: 2022-10-26

Posts: 9

Ticket resolved - add cost or task

Hello,

I recently updated version 9.4.6 to version 10.0.7 and after the update I can no longer add a cost or task to a ticket with a resolved status.

This worked in version 9.4.6. Does anyone have this same problem in version 10.0.x?

Grateful

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Ticket resolved - add cost or task

Closed tickets can only be changed in very limited ways. This was a planned change in behavior, not a bug.

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GLPI Collaborator and Plugin Developer.
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pericles.prandina

Member

Registered: 2022-10-26

Posts: 9

Re: Ticket resolved - add cost or task

Hi cconard96,
Many thanks for the reply.
I understand that it doesn't make sense to change a closed ticket, but I need to include a cost in a resolved ticket before closing it.
This worked in versions prior to 10.0.x.
Can you tell me how to make this work in version 10.0.x, please?
Grateful

pericles.prandina

Member

Registered: 2022-10-26

Posts: 9

Re: Ticket resolved - add cost or task

Would anyone please have any suggestions on how to solve this problem?
tks