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#1 2023-06-27 17:20:24
- flopez
- Member
- Registered: 2020-02-26
- Posts: 34
always-on private tracking
Hello, when I create a follow-up I always have the private lock activated.
I don't know where to touch so that it is deactivated by default
version 9.5.7
greetings
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#2 2023-06-27 19:25:11
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,813
- Website
Re: always-on private tracking
The option is in your user preferences.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#3 2023-06-28 00:24:22
- flopez
- Member
- Registered: 2020-02-26
- Posts: 34
Re: always-on private tracking
Thanks Curtis.
As you say in the user it can be deactivated.
but I have found that all users have it activated.
I have a problem, without 200 users.
Is there a way to disable it all at once?
thank you so much
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#4 2023-06-28 01:28:42
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,813
- Website
Re: always-on private tracking
The default value for this option can be changed in Setup > General on the Default Values tab.
If users didn't change the setting in their preferences, I believe that they will use whatever you set as the default.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#5 2023-06-28 21:33:35
- flopez
- Member
- Registered: 2020-02-26
- Posts: 34
Re: always-on private tracking
Thank you, it is already solved in the general options, I take advantage of this other one.
When they open a ticket by mail, the images are placed separately, the message on one side and the icons as many as the mail has.
example:
message-image1-image2
Is there a way to enter the mail and create the ticket with the email body in one.
thanks and regards
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