Forum GLPI-Project

AS-IT

Member

Registered: 2023-05-04

Posts: 1

Closing ticket creates Followup notification

Hi!

When someone close a ticket I get the ticked closed notification via email, that's ok, however at the same time I get a followup notification about the same ticket via email too.

I don't want to disable the followup notification entirely. How can I change this behaviour so that it doesn't create followup notification on closing a ticket?

Interestingly resolving a ticket doesn't create a followup notification.

Thanks in advance.

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: Closing ticket creates Followup notification

Maybe the destination of the mail is the same mail used to collect them, so the collector threat it as an update.