Forum GLPI-Project

mps

Member

Registered: 2022-10-04

Posts: 32

Inline-Images are added to Ticket, even when in "ignore area".

Hello!

We've included an image in the ticket notification template. When a user answers that mail, the image is appended to that message (as seen in timeline), even tough the image is within the "ignore area". This is not an expected behavior.

Mail:

=-=-=-= To answer by email, write above this line =-=-=-=
[inline image]
[text from template]
=_=_=_= To answer by email, write under this line =_=_=_=

User answers above the upper line.
The timeline in the ticket view displays only the text entered above the line. That's OK.
But the newly created entry in the timeline also has the inline image attached from the original mail. That's unexpected, a bug.

Environment:

GLPI 10.0.7 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_GB

Operating system: Linux xxx 5.10.0-21-amd64 #1 SMP Debian 5.10.162-1 (2023-01-21) x86_64
PHP 8.1.17 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date,
    dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl,
    pcre, pdo_mysql, posix, pspell, readline, session, shmop, snmp, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tidy,
    tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M"
Software: nginx/1.18.0
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 Edg/112.0.1722.48
Server Software: Debian 11
    Server Version: 10.5.18-MariaDB-0+deb11u1-log
    Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Parameters: xxx@xxx/xxx
    Host info: Localhost via UNIX socket

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,433

Website

Re: Inline-Images are added to Ticket, even when in "ignore area".

It sounds like the email client/server is adding the image as an attachment and GLPI doesn't distinguish it from any document a user meant to attach.

---

GLPI Collaborator and Plugin Developer.
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