Forum GLPI-Project

amitim

Member

Registered: 2013-12-22

Posts: 7

GLPI 10. Order from warehouse

GLPI 10

1. Is it possible in a new ticket, at the first comment of the processing engineer, to set its status automatically to "Assigned to" and assign it to the one who left the comment?

2. There is a warehouse with computers (and other equipment) in it. It is necessary to provide the end user with the opportunity to view the list of available and order a computer (or any other equipment) by request.
It is not suitable to work with reservation, because the user does not temporarily receive, but on a permanent basis until dismissal or return for some reason.
How to implement it?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: GLPI 10. Order from warehouse

The behaviors plugin has an option to automatically assign technicians after they respond to the ticket. Assigning a user automatically updates the status.
https://plugins.glpi-project.org/#/plugin/behaviors

I don't have a suggestion currently for the other need.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
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Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

amitim

Member

Registered: 2013-12-22

Posts: 7

Re: GLPI 10. Order from warehouse

The behaviors plugin has an option to automatically assign technicians after they respond to the ticket. Assigning a user automatically updates the status.
https://plugins.glpi-project.org/#/plugin/behaviors

I don't have a suggestion currently for the other need.

Thanks! 1st question is closed