Forum GLPI-Project

JVGomes

Member

Registered: 2022-02-16

Posts: 14

Assign to a group according to e-mail.

Is it possible for a ticket created by mail to be automatically assigned to a group according to which e-mail destination it's sent? I have two e-mail addresses registered, one for each department.

Rafumel1774

Member

Registered: 2019-05-11

Posts: 131

Re: Assign to a group according to e-mail.

Guess its a bit more complicated to understand what you mean.
In both cases the answer is yes. When you have two entities and a mail gets in you can make a rule that decides to which entity the mail should go. But you can also make a rule (if the mail is already in the desired entity) that the ticket should be assigned to a specific user / group. Which way do you want to go?

JVGomes

Member

Registered: 2022-02-16

Posts: 14

Re: Assign to a group according to e-mail.

Thank you for the reply. I want to assign it to a group, could you show me how? I tried but I'm kinda new to this software.