Forum GLPI-Project

miroslaw.labuz

Member

Registered: 2019-02-07

Posts: 5

Exchange Online Reciever "Login Failed"

Hi Guys,

Since Yesterday two of our email receivers stopped pulling emails from our O365 mailboxes in GLPI:

Error:

An error occured trying to connect to collector.
cannot login, user or password wrong

I tried to reset O365 account password, can login into it fine via web portal with the new password.Recreated the Recievers. Checked the firewall. Nothing seems to be wrong really but on the O365 I'm seeing authentication error:

Sign-in error code   
50126
Failure reason   
Error validating credentials due to invalid username or password.
Additional Details   
The user didn't enter the right credentials.  It's expected to see some number of these errors in your logs due to users making mistakes.

I wonder does anyone seeing similiar issues lately?

CRON-LOVER

Member

Registered: 2022-07-28

Posts: 3

Re: Exchange Online Reciever "Login Failed"

Is this to do with authentication? For instance, basic auth is being disabled by Microsoft (which can be re-enabled on the 365 admin portal) but can be re-enabled until it is permanently phased out in October.

Have you tried using an App Password for the receiving accounts?

miroslaw.labuz

Member

Registered: 2019-02-07

Posts: 5

Re: Exchange Online Reciever "Login Failed"

Hi CRON-LOVER,

Yes it does seem to be authentication related. I checked the Basic Auth is enabled on our tenant. Trying to use the App passwrod as you mentioned failing so far...
Wonder do you have the same setup on your side perhaps I'm doing it wrong...

Here's my reciever:

Thanks in advance.

ArnaudF

Member

Registered: 2022-07-08

Posts: 1

Re: Exchange Online Reciever "Login Failed"

Hello, have you looked on your tenant incident page ?  (https://admin.microsoft.com/Adminportal/Home?#/servicehealth/ ).
In our tenant it's been deactivated by Microsoft for 48h

You might want to look at the OAuth IMAP plugin before October as this will be deactivated permanently.

miroslaw.labuz

Member

Registered: 2019-02-07

Posts: 5

Re: Exchange Online Reciever "Login Failed"

Hi ArnaudF - spot on. Many Thanks !
Yeah I'm looking at OAuth plugin now.
Thanks for the help Guys!

Last edited by miroslaw.labuz (2022-07-29 09:45:37)