Forum GLPI-Project

valllerie

Member

Registered: 2022-06-29

Posts: 1

Exporting individual ticket into PDF

Hi

I'm having trouble doing the following, may someone provide some guidance on how to do so?

1) GLPI has the feature to export a summary like table of all the tickets. However, if I want to export a detailed PDF of a particular ticket I want, how do I do that?
2) I want to replace the default GLPI logo on both the home page & login page.
- Replaced fd_logo.png for homepage under dir /var/www/html/glpi/pics but still no changes.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Exporting individual ticket into PDF

The PDF plugin should meet your needs to export a Ticket as a PDF:
https://plugins.glpi-project.org/#/plugin/pdf

For the logo changes, it is possible that the old logos are still cached by your browser and clearing the cache will resolve that issue.
Also, if you have a GLPI Network subscription, you could use the Branding plugin for change the GLPI branding.
https://plugins.glpi-project.org/#/plugin/branding

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

laurixia

Member

Registered: 2020-11-17

Posts: 8

Re: Exporting individual ticket into PDF

This plugin does not work on the ticket side and the documentation states that it is for assets and objects.

This is the documentation from the offficial website:

This plugin allow you to select and export informations of an equipment to PDF file.
- equipment types from GLPI
- equipment types from some plugins
- additional data from some plugins
- one or many object(s) in a file

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Exporting individual ticket into PDF

The PDF plugin 100% does support printing tickets as PDF. The description provided for the plugin catalog is not an all-inclusive documentation of the plugin.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

laurixia

Member

Registered: 2020-11-17

Posts: 8

Re: Exporting individual ticket into PDF

Sorry, but I have the plugin activated but I don't see the option to export the tickets to pdf, can you tell me how to do it? Thank you so much

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Exporting individual ticket into PDF

Check the Print to PDF tab for your profile.

All I did to test:
1. Copy PDF plugin to plugins folder
2. Run "composer install" from inside the pdf folder
3. Install and enable plugin
4. Open a ticket and notice the Print to PDF tab

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.