Forum GLPI-Project

bmichelsz

Member

From: Slovakia

Registered: 2007-10-20

Posts: 37

How to assign an appliance to ticket

Hello all,

is there somebody who know, how to assign an appliance into a ticket?
The appliance is not listed neither "My devices" nor "Or Complete Search" combobox under ticket's tab "Items", even it is checked as "Associable to a Ticket" in appliance detail pane.
Thank you.

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Debian 11, GLPI 10.0.6, OCS 2.3.1, MariaDB 10.5.18, Apache 2.4.52, PHP 7.4.33

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: How to assign an appliance to ticket

Is the Appliance item type itself associable with tickets with your profile?
Individual item types can be configured to be associable within the Assistance tab of profiles.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
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bmichelsz

Member

From: Slovakia

Registered: 2007-10-20

Posts: 37

Re: How to assign an appliance to ticket

Is the Appliance item type itself associable with tickets with your profile?
Individual item types can be configured to be associable within the Assistance tab of profiles.

Thank you for your guidance.
Yes, they were not included in the profile.

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Debian 11, GLPI 10.0.6, OCS 2.3.1, MariaDB 10.5.18, Apache 2.4.52, PHP 7.4.33