Forum GLPI-Project

marcin

Member

Registered: 2022-05-06

Posts: 24

Duplicating tickets

Hi,
I have such a problem.
The ticket is created from the email, the applicant receives a confirmation to his e-mail address.
If he replies to this email, a new ticket is created and the reply is not added to the existing ticket.

Notifications are sent from the email: glpi@domain.com. Responses to the ticket are sent to the same email address: glpi@domain.com

I am using GLPI 10.