Forum GLPI-Project

simon.rasmussen

Member

Registered: 2021-10-22

Posts: 3

[solved] Create ticket and assign to group

Is there a way to assign a ticket to a group instead of a user?
I can assign to a specific user by using the users_id_recipient, but i can't figure out how to assign to a group directly.
i've tried with groups_id_recipient, but it stills assignes the ticket to me.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [solved] Create ticket and assign to group

Hi,
to assign ticket to a group use this :

_groups_id_assign

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

simon.rasmussen

Member

Registered: 2021-10-22

Posts: 3

Re: [solved] Create ticket and assign to group

That worked!
But it still assigned me as well, can i somehow make it only assign the group?
Or maybe remove myself after creation?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [solved] Create ticket and assign to group

check :
My settings (click on your name top right of the screen)> personalization (tab) >Pre-select me as a technician when creating a ticket =NO

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

simon.rasmussen

Member

Registered: 2021-10-22

Posts: 3

Re: [solved] Create ticket and assign to group

That worked as well
Thank you for your help, and quick response!