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#1 2021-06-08 20:47:54

stevansantos
Member
Registered: 2020-11-03
Posts: 2

[GLPI 9.5.5/ Behaviours 2.5.0] Behaviours and Problem tickets

Hi,

We're having issues with Behaviours 2.5.0 when using problem tickets.

If "Location is mandatory before ticket is solved/closed" is set to "Yes" the technician can't close/solve the problem ticket.

I guess this is a bug because behaviours is expected to work only for default tickets, not changes or problem tickets.

Default GLPI problem template does not allow to set location as a required or predefined field, so we're unable to workaround the issue.


Behaviours blocking problem ticket to be solved/closed

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