Forum GLPI-Project

stevansantos

Member

Registered: 2020-11-03

Posts: 7

[GLPI 9.5.5/ Behaviours 2.5.0] Behaviours and Problem tickets

Hi,

We're having issues with Behaviours 2.5.0 when using problem tickets.

If "Location is mandatory before ticket is solved/closed" is set to "Yes" the technician can't close/solve the problem ticket.

I guess this is a bug because behaviours is expected to work only for default tickets, not changes or problem tickets.

Default GLPI problem template does not allow to set location as a required or predefined field, so we're unable to workaround the issue.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [GLPI 9.5.5/ Behaviours 2.5.0] Behaviours and Problem tickets

I don't have this issue.
You add the solution from de problem or the ticket?

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