Forum GLPI-Project

Lers

Member

Registered: 2020-12-18

Posts: 2

Tickets from Form based on answer to the question

Hi,

Is there any way to create a ticket from Form based on answer to the question?
I am using forms mostly for a new members joining our company. So for a member is much more user friendly fill 1 form which create a multiple ticket based on answers to questions than need to fill a several forms. But I also dont want to be overcrowded by no needed tickets.

For example form contain these steps where each step is solving by another team:
Computer: yes / no
AD acc: yes / no
Exchange acc: yes / no
VPN: yes / no

So required is, if a member fill...
Computer: no
AD acc: yes
Exchange acc: no
VPN: yes
Than create 2 tickets. 1 for AD team and 1 for VPN team. But not more than that 2 tickets. But...

Or if a member fill...
Computer: yes
AD acc: yes
Exchange: yes
VPN: yes
Than create all 4 tickets for all 4 teams. etc.

Is possible to configure form like this?

I am using FormCreator 2.9.1 in test and 2.8.5. in prod.

Thanks in advance.
Míra

Lers

Member

Registered: 2020-12-18

Posts: 2

Re: Tickets from Form based on answer to the question

No one is working with FormCreator plugin? :-)

mklimasz

Member

Registered: 2017-12-14

Posts: 82

Re: Tickets from Form based on answer to the question

Good question regarding those "ticket per answer" connections... Maybe some collective thought may help here?

What we know:
- we're able to set as many targets as we'd like, there seem to be no limit; we can also set those targets to different groups - yet still: all would get a copy when the source form is completed
- the only thing inside that is "configurable" is the contents of the fields, that may for example enrich those tickets by per-answer options - like category driven by the answer (which must also be the category drop down)

Maybe there is some field or switch undiscovered yet, that would for example inhibit creation of a ticket (even if a target exists) based on the contents?

Eva Janakieff

Member

Registered: 2014-05-27

Posts: 70

Re: Tickets from Form based on answer to the question

Is it possible make a dependance between targets?
When a target (ticket) is resolved create the another target.
I Have create two targets in one form, whith a relacion "father-son", but the two tickets are created at once.

Thanks,
Eva Janakieff

WizzurdOfOdd

Member

Registered: 2022-11-15

Posts: 21

Re: Tickets from Form based on answer to the question

would also like to know if that is possible any update on it?

WebGreg

Member

Registered: 2020-02-27

Posts: 740

Re: Tickets from Form based on answer to the question

would also like to know if that is possible any update on it?

It is.

Targets and Condition tab (disabled unless).

I have 1 form that creates different tickets, with different topics and sends to different people depending on the answer to the selected questions.

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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS