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#1 2007-09-21 08:59:18

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 131

Helpdesk - suggestion request

Hello at all,
I want to request a suggestion about a situation that we have and we want to solve using GLPI.
Sometime a thecnician receive as job the installation of new complete station.
Now for this job he needs to assign a part of job ( for example the creation of user mail account ) to another person/company.
Is possible to concatenate theese requests. I have try to add and planning a comment to the first helpdesk selecting the name of technician but he has not receive any email or planning.

I hope you have understood me.
Thanks in advance
Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

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#2 2007-09-21 09:08:33

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Re: Helpdesk - suggestion request

With glpi 0.7 a plugin 'install' can do that big_smile

Test it tongue


Xavier Caillaud
Blog GLPI Infotel

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#3 2007-09-21 09:15:54

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 131

Re: Helpdesk - suggestion request

thanks I try it and install a test system for 0.7 version

Do you know when the new version 0.7 stable will be out?


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#4 2007-09-21 11:37:57

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 131

Re: Helpdesk - suggestion request

Can I ask to you wher I can download the tarball of install Plugin?
thanks
Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#5 2007-09-21 11:45:54

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Re: Helpdesk - suggestion request


Xavier Caillaud
Blog GLPI Infotel

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#6 2007-09-21 12:00:37

caimano68
Member
From: Italy
Registered: 2006-06-28
Posts: 131

Re: Helpdesk - suggestion request

thanks  a lot !
Mariano


Glpi 0.84.8 - production  and testing - OCS 2.1.2  - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins:    behaviour, position, generic object, sim management, web services, projects _______________________________________________

Offline

#7 2007-09-21 12:10:58

tsmr
GLPI-DEV
From: Rennes
Registered: 2005-08-26
Posts: 11,632
Website

Re: Helpdesk - suggestion request

wink


Xavier Caillaud
Blog GLPI Infotel

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