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I Want To customized ticket template,, so kindly help me to know about this
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check your profile :
administration>profiles>[Myprofile]>assistance TAB
set rights for tickets templates>create update purge read
log out, log in ( to relaoad your new profile)
assistance>tickets
you should see Under top menu (same row as profile and entity, left side) : 3 icons => add, search, template
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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I know this steps but in manage template there is standard interface and simplied interface... i want to change the fields in that interface and want to delete some fields from that interface template.... so please help me for this
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you cant add fields with templates (use fields plugin instead)
with Template , use "hidden fields" TAB to hide some fields
if you really want to have custom form for ticket créations, use formcreator plugin
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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How to update the ticket template as per our requirements
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and how to a form as a ticket???
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I Don't understand :
and how to a form as a ticket???
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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sorry... i Mean to say if i create a form then hw to use my form as a ticket?
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with form Creator, you can set a destination for forms this means a ticket :
Ticket description contains some (or all) question/answers,
ticket category, priority, techniciens, associated elements can be set from form.
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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thank you so much for ur help..... i just start working with glpi so facing many difficulties.
It's ok if i ask more questions when required
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