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#1 2019-09-12 04:32:44

mcsoto
Member
Registered: 2019-09-06
Posts: 9

GLPI workflow ITIL v9.4

Hello

I need help setting up GLPI based on good practices. I would like to make a good configuration in terms of typifications for service requests and failures. Add SLA. also in the test environment, I have not managed to generate ticket to the suppliers that I have registered (I do not see how to assign them a ticket) can anyone help me? I would also like to better understand the module of "contacts" and how these could be linked in an itil flow of incidents or requests.

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