You are not logged in.


 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2019-09-12 04:32:44

Registered: 2019-09-06
Posts: 10

GLPI workflow ITIL v9.4


I need help setting up GLPI based on good practices. I would like to make a good configuration in terms of typifications for service requests and failures. Add SLA. also in the test environment, I have not managed to generate ticket to the suppliers that I have registered (I do not see how to assign them a ticket) can anyone help me? I would also like to better understand the module of "contacts" and how these could be linked in an itil flow of incidents or requests.


Board footer

Powered by FluxBB