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#1 2019-06-12 16:03:13

horinius
Guest
Registered: 2018-07-23
Posts: 13

Irritating bug of losing followup content!

This is not the first time I come across this frustrating and irritating bug:
I write a followup, but I was called to do something else before I could finish the whole content.  I came back to my computer later and continued where I left.  At the end, I press the Save button but the next web page told me that I couldn't save the content!  And of course, even if I go back, the content is gone forever.  And what's even irritating is that I can't even find the form record in my "form saver" add-on of Firefox.  It's not just *one* form saver.  I have actually tried several "form savers" but none is able to save the form data and this is what really p*sses me off!

I can see at least three solutions.  So I'm asking if I can get any one of them to make my life easier.

    1. Extend the session timeout.  I suppose my problem was due to session timeout.  Could I set it to something like 8 hours?  I mean, GLPI is just a ticketing system, not online banking.  There's no harm if I leave my session over a long period of time, don't you agree?

    2. Make GLPI work with "form saver" (also known in a lot of other names like "form history", "form manager", etc).  But I suppose this solution takes time to implement.

    3. Tell me which "form saver" for Firefox works.  I prefer using Firefox.  But if you say there's only one add-on for Chrome and that's the only one which is working, I'm OK too.

Thanks in advance

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#2 2019-06-13 14:41:35

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,930

Re: Irritating bug of losing followup content!

It's not a problem of GLPI or Firefox but a PHP problem.
You can't save your form because your PHP session was expired


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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