Forum GLPI-Project

prashant

Member

Registered: 2019-05-25

Posts: 2

Escalation Level Not Working Properly

I  have set 3 escalation levels for time to resolve is 30 minutes

1 level -10
criteria is if ticket status is not solved
action send SLA notification email

2 Level +10
criteria is if ticket status is not solved
action send SLA notification email

3 Level +30
criteria is if ticket status is not solved
action send SLA notification email

but i and getting only one notification when time left is -10 rest two notification are not receiving

can any one help me why rest two are not working.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Escalation Level Not Working Properly

GLPI Version ?

---

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

prashant

Member

Registered: 2019-05-25

Posts: 2

Re: Escalation Level Not Working Properly

GLPI versionis 9.4.2
Now issue is resolved
i found the post regarding changes of SLA PHP bug fix
thanks for the support.