Forum GLPI-Project

uknowx5

Member

Registered: 2016-03-04

Posts: 181

delete the signature on a ticket written by email

Hello,

When a user writes a ticket through email, the entire signature is attached even when writing a follow-up. this makes the tickets have a lot of unnecessary text

how can we avoid it?

uknowx5

Member

Registered: 2016-03-04

Posts: 181

Re: delete the signature on a ticket written by email

any help?

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: delete the signature on a ticket written by email

i believe ticket clean plugin can do this

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: delete the signature on a ticket written by email

Indeed, but it is not compliant with GLPI 9.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: delete the signature on a ticket written by email

You can backlist the signature in rules part

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uknowx5

Member

Registered: 2016-03-04

Posts: 181

Re: delete the signature on a ticket written by email

You can backlist the signature in rules part

This solution is not practiced. Each email can have a different word in its signature and it would have to create rules for each word.

random389

Member

Registered: 2019-12-14

Posts: 29

Re: delete the signature on a ticket written by email

Hi,

I remove the thunderbird default message : "On 12/12/2012 randomuser wrote :" with pre_replace like this(and you can do this for signatures)"

In mailcollector.php, find the comment "clean mail content" around line 1215

Right after the comment "clean mail conten" : add  multiple variables like this with the "begin" or "end" signature characters in it.

$tkt['content'] = preg_replace('/' . preg_quote('On') .
                          '.*?' .
                          preg_quote('wrote:') . '/', '', $tkt['content']);
       }

Otherwise, you got the github.com/tomolimo/mailbehaviours but not you need it updated.

Kind regards,

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