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#1 2018-12-09 21:58:27

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

delete the signature on a ticket written by email

Hello,

When a user writes a ticket through email, the entire signature is attached even when writing a follow-up. this makes the tickets have a lot of unnecessary text

how can we avoid it?

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#2 2018-12-19 21:22:20

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

Re: delete the signature on a ticket written by email

any help?

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#3 2018-12-19 22:56:06

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 902

Re: delete the signature on a ticket written by email

i believe ticket clean plugin can do this


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#4 2018-12-20 09:50:49

Jean-Christophe
Moderator
Registered: 2007-08-22
Posts: 214

Re: delete the signature on a ticket written by email

Indeed, but it is not compliant with GLPI 9.3 sad

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#5 2019-01-03 17:01:02

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,842

Re: delete the signature on a ticket written by email

You can backlist the signature in rules part


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#6 2019-03-01 09:19:35

uknowx5
Guest
Registered: 2016-03-04
Posts: 156

Re: delete the signature on a ticket written by email

yllen wrote:

You can backlist the signature in rules part


This solution is not practiced. Each email can have a different word in its signature and it would have to create rules for each word.

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