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#1 2018-11-09 18:09:11

arapozo
Guest
Registered: 2018-01-17
Posts: 5

Statistics - Resolution time empty

I'm having a difficulty identifying the reason why some tickets statistics are not being recorded.
I want to be able to report on the resolution time of the tickets but some tickets even if they have a solution and close date the resolution fields is empty.

Here is a screen of the problem:

https://imgur.com/a/MT5QsNY

How do I know whats happening?

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#2 2018-11-12 11:33:47

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,286

Re: Statistics - Resolution time empty

Do you use a calendar?
Version of GLPI used?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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