Forum GLPI-Project

musd

Member

Registered: 2012-02-07

Posts: 4

Changing or deleting Dropdown Ticket Categories

Hello,

We are having an issue with Dropdown Ticket Categories.

Our supervisor wants to move categories and remove some that were set up some time ago.

In a limited test, it seems that removing a Ticket Category DELETED that info in closed / pending tickets.

Is there a way to maybe HIDE categories that we don't want to show up anymore?

We would like our users to start using a new, more concise set of Ticket Categories but seem unable to move forward due to potential data loss in terms of historical statistical data.

I am considering renaming categories were it makes sense, but there are others that must be deleted. I'd rather hide them.

Is there any advice or wisdom that anyone would like to share?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Changing or deleting Dropdown Ticket Categories

If you want To hide categories  set visible for incident and visible for request To no

---

Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

musd

Member

Registered: 2012-02-07

Posts: 4

Re: Changing or deleting Dropdown Ticket Categories

Thank you, we will implement that solution.

YounesBerbri

Member

Registered: 2020-12-07

Posts: 26

Re: Changing or deleting Dropdown Ticket Categories

How would you do that is it like in code or in the glpi settings ?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Changing or deleting Dropdown Ticket Categories

@YounesBerbri :
Setup>dropdowns>tickets categories>[mycategory]>
Visible for an incident=YES/NO
Visible for a request =YES/NO
....

---

Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9