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#1 2018-07-04 10:12:21

agracia
Guest
Registered: 2018-06-14
Posts: 4

If I hidden fields on ticket template it shows html td

When I hide fields on ticket template, the tbody does not disappear

Last edited by agracia (2018-07-04 10:12:39)

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#2 2018-07-04 13:21:23

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 167

Re: If I hidden fields on ticket template it shows html td

Good Morning,

When the field is set to "Hidden Fields" it will be hidden in the Standard and Simplified Interface.

Refresh the settings.


Márcio Machado
Brasília-DF / Brasil

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#3 2018-07-04 14:12:26

agracia
Guest
Registered: 2018-06-14
Posts: 4

Re: If I hidden fields on ticket template it shows html td

Yes, the fields is hidden and it not shows but the tbody tag shows without

<table class="tab_cadre_fixe" id="mainformtable3"><tbody><tr class="tab_bg_1"><th width="13%"><span id="hiddentextstatus" style="display:none">Estado</span></th><td width="29%"><span id="hiddenvaluestatus" style="display:none"><select name="status" id="dropdown_status33892461" size="1" tabindex="-1" class="select2-hidden-accessible" aria-hidden="true"><option value="1" selected="">Nuevo</option><option value="2">En curso (asignada)</option><option value="3">En curso (planificada)</option><option value="4">En espera</option><option value="5">Resuelto</option><option value="6">Cerrado</option></select><span class="select2 select2-container select2-container--default" dir="ltr"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true" aria-expanded="false" tabindex="0" aria-labelledby="select2-dropdown_status33892461-container"><span class="select2-selection__rendered" id="select2-dropdown_status33892461-container" title="Nuevo">Nuevo</span><span class="select2-selection__arrow" role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>

interface.jpg

Last edited by agracia (2018-07-04 14:13:08)

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#4 2018-07-04 16:50:24

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 167

Re: If I hidden fields on ticket template it shows html td

Hello,

Just to disengage consciousness, in those fields that have been hidden, are not they as obligatory?


Márcio Machado
Brasília-DF / Brasil

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#5 2018-07-04 19:25:18

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,087

Re: If I hidden fields on ticket template it shows html td

i think, agracia means when fields are hident there is a big "hole" wich is not very "beautiful". right ? fiels are hidden but the empty row remains


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#6 2018-07-05 08:13:00

agracia
Guest
Registered: 2018-06-14
Posts: 4

Re: If I hidden fields on ticket template it shows html td

Yes, it's.
The image shows the big 'hole'.

What can I do?
Thanks.

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