Forum GLPI-Project

gutomourati

Member

Registered: 2017-06-05

Posts: 2

Sla in business rule

I want to set up a ticket with automatic SLA. So, I should add in the criteria tab the call category. And on the action tab the SLA and SLT. But it does not work, can anyone help me?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Sla in business rule

You create a business rule?
Which version of GLPI do you use?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

lballesteros

Member

Registered: 2015-08-24

Posts: 18

Re: Sla in business rule

I have 9.1.3

lballesteros

Member

Registered: 2015-08-24

Posts: 18

Re: Sla in business rule

Hi Sillery, I mean, Ican't find the Business rules in GLPI V9.1.3.

lballesteros

Member

Registered: 2015-08-24

Posts: 18

Re: Sla in business rule

I found the solution. Thank you.

Arydigital

Member

Registered: 2017-11-07

Posts: 2

Website

Re: Sla in business rule

I have https://www.arydigital.tv/videos/catego … ai-tanhai/ 9.1.3

Last edited by Arydigital (2017-11-09 10:47:41)

lballesteros

Member

Registered: 2015-08-24

Posts: 18

Re: Sla in business rule

Hi everyone, is easy the solution: Is just go -->Administration -->Profiles --> Get de Administration tab and finaly clic on Rules (all privilegies).

This topic is closed.

9.1.3