Forum GLPI-Project

magon

Member

Registered: 2016-07-29

Posts: 2

GLPI 9.2 Can't reopen a closed ticket.

Hi,
Just updated to 9.2 and now I can't reopen closed tickets. When I click on reopen (Reabrir):

The system goes to "Historic actions" (tasks), but nothing happens. I can't change anything:

Thanks for your work.

Last edited by magon (2017-09-29 13:00:18)

NBO.LOG

Member

Registered: 2016-09-05

Posts: 9

Re: GLPI 9.2 Can't reopen a closed ticket.

Same problem, same version
You can bypass the problem by changing status in ticket list : check the tickets in the list, then action, change, ...

This occure on evry profil even with all access granted.

Last edited by NBO.LOG (2017-09-29 17:59:17)

cdoussau

Member

Registered: 2013-07-17

Posts: 127

Re: GLPI 9.2 Can't reopen a closed ticket.

i have the same problem

machadomall

Member

From: Brazil, Brasilia, DF

Registered: 2011-10-30

Posts: 208

Re: GLPI 9.2 Can't reopen a closed ticket.

Hello,
I have the same problem.
Grateful.

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Márcio Machado
Brasília-DF / Brasil

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: GLPI 9.2 Can't reopen a closed ticket.

known bug solved
https://github.com/glpi-project/glpi/pull/2845

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GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: GLPI 9.2 Can't reopen a closed ticket.

Already corrected: https://github.com/glpi-project/glpi/issues/2836

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