Forum GLPI-Project

StevenBrs

Member

Registered: 2015-10-19

Posts: 2

[PLANNED] RFC : Convert solution into comment

When a ticket has been solved by adding a solution in the timeline, and the ticket is reopened, and then closed again by adding a new solution,  the initial solution disappears.
The textbox of the second solution proposes the text of the first solution, but when submitted metadata like timestamp and user are lost.

I think it would be better if that solution is kept. That will give a clear indication that the ticket has been re-opened.

If that is not possible, it would be nice if the first solution is converted into a normal comment, perhaps with an extra line of text on top of the comment that it was a solution at first.

I have no idea how to do that myself, but maybe you guys like this change and are willing to implement it ?

Thx
Steven

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Edit [PLANNED]:
Problem has been acknowledged and should be included in future release.

Last edited by StevenBrs (2017-05-11 16:23:23)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [PLANNED] RFC : Convert solution into comment

solution is under review by glpi developpers :
https://github.com/glpi-project/glpi/issues/2089

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KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [PLANNED] RFC : Convert solution into comment

It will be changed in a future release https://github.com/glpi-project/glpi/issues/2089

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StevenBrs

Member

Registered: 2015-10-19

Posts: 2

Re: [PLANNED] RFC : Convert solution into comment

Great news, thx !
I updated the subject that the RFC is planned in a next release

Last edited by StevenBrs (2017-05-11 16:24:10)