Forum GLPI-Project

adrianmarsh

Member

Registered: 2006-08-28

Posts: 379

Ticket signoff

Hi,

is it possible to automatically have GLPI notify managers of a ticket?

By this I mean,  to be able to forward a ticket to an employees manager, so that the manager can "authorise" (sign off) a ticket.

I use the helpdesk partially to allow users to request PCs/phones etc, and anything > £200 needs a manager to sign off on the purchase.  So I'd like to see if I could automate this a bit.

Thanks,

Adrian

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GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

ezannellli

Member

Registered: 2006-12-22

Posts: 130

Re: Ticket signoff

hi,

A plugin "validation" that can do that will be release with the next version of GLPI.

(and it needs a good english translation )

adrianmarsh

Member

Registered: 2006-08-28

Posts: 379

Re: Ticket signoff

Cool.. Guess the next question:   Any timeframe?

My French isn't all it used to be (and even then it was rubbish).. But if you need some help with translation let me know..

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GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

dagar

Member

Registered: 2006-12-11

Posts: 82

Re: Ticket signoff

Is the next version stable enough to start playing around with?  I went to the development site and do not see any open tickets against it.
Also, how easy is it for some non French speaking users to contribute to development?  I have been playing around with google translator so that I can get a better feel for what is going on, but it still seems crude.
Comments?