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#1 2007-03-30 15:23:31
- caimano68
- Member
- From: Italy
- Registered: 2006-06-28
- Posts: 131
Helpdesk: more information about device
Hello,
when we receive a new helpdesk we receive only the name of device.
Is important for us to know the modelname and specially the serial number.
Can someone explain how extract theese information?
thanks in advance
Glpi 0.84.8 - production and testing - OCS 2.1.2 - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
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#2 2007-03-30 23:59:43
- dj
- Member
- From: Germany
- Registered: 2007-02-16
- Posts: 21
- Website
Re: Helpdesk: more information about device
Hi caimano68,
You mean the notification mail needs to contain the model and serial information? As of current, it is not a configuration option. Is it insufficient for you to have a web link to the GLPI ticket in the mail? You have links to the inventory item from there.
dj
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#3 2007-03-31 19:00:21
- caimano68
- Member
- From: Italy
- Registered: 2006-06-28
- Posts: 131
Re: Helpdesk: more information about device
The problem is that If THe helpdesk is sent to exeternal support is not possible to read information in our database.
Always we have to create the new helpdesk for the users and when we choose the material connected to user we have to insert into the textbox the correct model and serial because in not inserted automatically.
thanks for reply
Glpi 0.84.8 - production and testing - OCS 2.1.2 - Mysql 5 - Apache 2 - php5 - Ubuntu server LTS 14.04 LTS
Plugins: behaviour, position, generic object, sim management, web services, projects _______________________________________________
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