0.90.1 - Notifications for my changes

rodhull · 2016-01-19 15:11:19

Following on from here

When toggling this setting (either globally or individually) to "No", it only behaves as expected for updates/followups created from within the Web UI.

If a requester/self-service user for instance sends a purely e-mail followup, then they will still receive a notification of their own followup (but from the helpdesk address) which only leads to confuse those less tech-savvy users. Cue cries of "Why am I getting e-mail from myself, but sent from the helpdesk e-mail address?!"

We obviously want requesters/self-service users to still receive notifications when anyone else concerned has updated/changed/added followups etc. (from both e-mail or from the Web UI), but we don't want anyone to receive notifications of their own content (unless they are an administrator).

Can this be worked around with a business rule, perhaps? (I could find no way of criteria matching "from = self", or similar)...

LaDenrée · 2016-01-19 15:15:06

this would be an ehancement for next versions.
post your request here. I will vote for.
http://glpi.userecho.com/

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#1 2016-01-19 15:11:19

0.90.1 - Notifications for my changes

#2 2016-01-19 15:15:06

Re: 0.90.1 - Notifications for my changes

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